Identify the opportunity
Prowise identifies customers who are due, or coming due, for their next recurring service.
Capture more revenue from the customers you already have.
Prowise turns recurring service opportunities into booked appointments without the admin work.
the opportunity already exists
You've already earned the customer.
Now earn the revenue it's worth.
Every customer due for maintenance, inspection or service is a future revenue opportunity, if someone remembers to follow up.
the solution
How Prowise recovers recurring revenue
Follow up automatically
Personalized emails are sent at the right time, with follow-ups continuing until the customer responds.
Turn it into a booked appointment
Customers confirm or schedule their service, while your team keeps visibility over every opportunity.
400
Customers due annually
×
$350
Average service value
×
70%
Booking rate
=
$98,000
Potential recurring
service revenue
service revenue
And that’s before acquiring a single new customer.
Your potential recurring service revenue
$98,000
per year
+ See potential admin time savings
Potential admin time saved
80 hours
par year
What is the Follow-Up Automation?
The Follow-Up Automation is a workflow that manages the repetitive administrative steps tied to inspection or maintenance service calls.
A typical process can include:
- an automatic reminder sent 11 months after the original job
- outreach by email or SMS
- booking windows offered to the customer
- the appointment added to the calendar
- the invoice or follow-up sent after the visit
Instead of relying on spreadsheets, memory, or manual reminders, the process runs automatically and consistently.
Key benefits
More revenue captured
Follow-up calls can lead to additional paid work, maintenance opportunities, and stronger repeat business.
For example, if your business books just 10 extra inspection-related visits per month at an average value of $250, that can represent $30,000 per year in additional revenue. At 20 visits per month, that becomes $60,000 annually. Business you are doing with no sales and admin work.
Less admin work
Without automation, someone has to remember the timing, contact the customer, send the proposal, capture the purchase order, coordinate scheduling, and follow up after the visit.
Deloitte found that organizations using automation beyond the pilot stage reported average cost reductions of 32%.
For a home service business, that often means:
- fewer repetitive tasks
- less manual tracking
- faster booking
- smoother invoicing
Better client retention
A timely follow-up helps protect the relationship with your customer.
It shows that your company is organized, proactive, and easy to work with.
For plumbers working with property managers, warranty calls can also do more than fulfill a service obligation. They are a valuable way to stay top of mind, check in on overall satisfaction, and open the door to conversations about upcoming needs.
A well-timed follow-up may help you:
- reinforce trust with the customer
- learn whether they were satisfied with the original work
- identify unresolved issues before they become frustrations
- hear about upcoming projects, service needs, or potential new business opportunities
In that sense, a maintenance or inspection follow-up is not only an administrative task. It can also support client retention, relationship building, and future revenue.
FAQ
What is Warranty Follow-Up Automation?
It is an automated workflow that reminds past customers about upcoming warranty service, offers booking options, schedules the visit, and supports post-visit invoicing.
Who is it for?
It is useful for home service businesses such as plumbing, HVAC, electrical, roofing, and other companies that complete work tied to warranty periods.
Does it replace office staff?
No. It removes repetitive administrative steps so your team can focus on exceptions, service quality, and customer relationships.
Why is this a strong first automation?
Because it is simple, measurable, low-friction, and directly tied to revenue and retention.