Prowise (“Prowise”, “we”, “us”, or “our”) is committed to protecting the confidentiality, security, and integrity of the personal information we collect in the course of our business. This comprehensive policy outlines how we collect, use, disclose, retain, and protect personal information, including specific obligations under Québec’s Law 25 and U.S. state privacy laws such as the CCPA/CPRA (California), VCDPA (Virginia), CPA (Colorado), CTDPA (Connecticut), and others.

1. Introduction

Faced with the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. This is why we are committed to respecting the confidentiality of the personal information we collect.

The purpose of this Privacy and Personal Data Management Policy is to demonstrate Prowise’s commitment to privacy protection and to inform you of the types of personal information we collect and use, particularly through our website. It also explains the purposes of this collection and describes how we use cookies and similar technologies.

This policy also incorporates the requirements of Québec’s Law 25, including transparency obligations, data minimization rules, new rights for individuals, and mandatory governance practices.
In addition, this policy includes privacy rights required under U.S. state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA), Colorado Privacy Act (CPA), Virginia CDPA, Connecticut Data Privacy Act, and Utah Consumer Privacy Act (UCPA).

2. Scope of the Policy

This policy applies to all personal information we collect or receive from any source. Personal information is data that identifies an individual. This information may include, but is not limited to, name, mailing address, telephone number, email address and financial information.

Under Québec Law 25, “personal information” means any information relating to an identifiable individual, and Prowise must manage this information according to the following principles:

  • minimal collection

  • limited retention

  • secure destruction or anonymization

  • a demonstrated, legitimate purpose for each use or disclosure

  • transparency in our practices

Under U.S. privacy laws, this policy also covers “sensitive personal information,” which may include precise geolocation, racial or ethnic origin, health-related data, or similar data categories.

3. Collection of Personal Information

In most cases, we collect personal information when you purchase or communicate with us about one of our products, services, or warranties. We also collect personal information through website forms and your interaction with our website. Cookies and browsing logs also gather information about you, as described in the next section.

Additional requirements under Québec Law 25:

  • Prowise must obtain express consent for the collection of sensitive personal information.

  • Consent must be clear, free, informed, and provided for specific purposes.

  • Users may withdraw consent at any time.

Additional requirements under U.S. privacy laws:

Residents of certain U.S. states may have rights relating to:

  • opting out of targeted advertising

  • opting out of the sale/sharing of personal information

  • limiting the use of sensitive personal information

  • requesting access, correction, deletion, or portability of their data

Instructions for exercising these rights are included later in this policy.

4. Forms and Interaction

Your personal information is collected through the following form:

  • Website Registration Form

We use the information thus collected for the following purposes:

  • Order tracking

  • Information and promotional offers

  • Statistics

  • Contact information

Your information is also collected through interaction with our website, including comments and user-submitted content. This may be used for:

  • Information and promotional offers

  • Statistics

  • Contact information

For the Careers section:
Your personal information is transmitted to our recruitment platform and used as part of the hiring process for the position you applied for.

Québec Law 25 Note

If automated decision-making is used in the recruitment process, Prowise must:

  • inform applicants

  • disclose the personal information used by the system

  • allow individuals to request human review

5. Automatic Data Exchange (Cookies)

To ensure that browsing functions on all Prowise websites operate properly, your device and our servers exchange certain technical data. This fragmented data cannot identify you.

Cookies are small text files stored on your device.

Cookies are used for:

  • Updating and optimizing our websites

  • Ad frequency management

  • Analytics and performance monitoring

Prowise and its service providers use Google Analytics to compile statistics and improve our websites.

We may collect the following data via cookies:

  • IP address

  • Internet service provider

  • Visit date and time

  • Browser language

  • Region or municipality

  • Browser and operating system details

  • Device type and model

  • Website activity (clicks, scrolls, etc.)

  • Referring site or ad

  • Customer type and category

  • Screen resolution

Québec Law 25 and Cookie Consent

For Québec users, non-essential cookies require prior consent.
A cookie banner will allow you to:

  • accept all cookies

  • decline all non-essential cookies

  • customize cookie preferences

U.S. State Privacy Compliance for Cookies

Residents of states like California, Virginia, and Colorado have the right to:

  • opt out of the sale or sharing of personal information for advertising

  • opt out of targeted advertising based on cookies

Prowise provides opt-out instructions in the Rights section below.

6. Disclosure and Transfer of Personal Information

Prowise protects confidential information and will not transfer personal information for distribution or resale.

Some personal information may be transferred, processed, or stored outside Québec or Canada. In such cases:

Québec Law 25 Rules for International Transfers:

  • Prowise must conduct a Privacy Impact Assessment (PIA) before transferring data outside Québec.

  • Transfers must ensure equivalent protection through contractual commitments.

U.S. Laws:

Where required (e.g., California), Prowise will disclose categories of third parties that receive personal information upon user request.

Our service providers must protect personal information and may use it only for contractually approved purposes.

7. Email Privacy Notice

The information in our emails is confidential and intended only for the recipient(s). If you receive an email in error, please delete it and notify the sender.

8. Right of Access, Correction, Deletion, and Other Rights

Canadian and Québec (Law 25) Rights:

Individuals have the right to:

  • access their personal information

  • correct inaccurate, incomplete, or outdated information

  • withdraw consent at any time

  • request deletion when permitted by law

  • request information about automated decision-making

  • request a list of third parties who receive personal information

U.S. State Privacy Rights:

Residents of certain states (CA, VA, CO, CT, UT) may also exercise:

  • Right to access

  • Right to correction

  • Right to deletion

  • Right to data portability

  • Right to opt out of:

    • sale of personal information

    • targeted advertising

    • profiling that produces legal or significant effects

How to exercise these rights:

  • Select the “Unsubscribe” option in Prowise emails

  • Contact our Privacy Officer (details below)

  • Submit a rights request through our website (if available)

Identity verification may be required to process requests.

9. Security

Personal information is stored securely. Only Prowise employees requiring access for professional reasons may access this information.

Security measures include:

  • SSL protocol

  • Access management

  • Backups

  • Password protections

  • Security systems and monitoring

Despite our efforts, no online data transmission is entirely risk-free.

10. Retention of Personal Information

We will retain your information as long as necessary for its intended purpose or as required by law. Once no longer needed, it will be securely destroyed or anonymized.

11. Legislation

We comply with all applicable legislation, including:

Canadian

  • Québec Act respecting the protection of personal information in the private sector

  • Québec Law 25

  • PIPEDA (if applicable)

United States

  • California CCPA/CPRA

  • Virginia CDPA

  • Colorado CPA

  • Connecticut Data Privacy Act

  • Utah Consumer Privacy Act

12. Rights of Opposition and Opting Out

You may refuse the use of your information for certain purposes or request removal from mailing lists.

To exercise these rights:

  • Select the Unsubscribe option in Prowise emails

Additional U.S. rights (opt-out of sale or targeted advertising) may be exercised by contacting our Privacy Officer.

13. Changes to this Policy

Prowise may update this policy at any time without notice. The version posted on the website is considered the current version.

14. Personal Information Protection Officer (Prowise)

To find out what personal information we hold about you or to exercise your rights, please contact:

Privacy Officer
dg@prowise.com

15. Questions and Comments

For questions about this policy, please contact:
info@prowise.com

(With Québec Law 25 and U.S. State Privacy Law Compliance)**

Last Updated: November 2025